Frequently Asked Questions

Q: How Do I activate my client’s FREE 90 day warranty?

A: Go to the Inspector Workshop page. There you will find a link to Register Your Inspection. Click the link and complete the form. When you hit the submit button a registration certificate will be generated with the information you provided.

Q: Am I required to sell the warranty?

A: No. You only inform the homeowner that the warranty is available after you inspected the home and approved the roof for the applicable level of coverage. Your client can then purchase the warranty online, fax  or by calling MoistureFree at 800-400-8679.  If your client wants the FREE added coverage you or they must purchase the warranty within 24 hours after the inspection was performed.

Q: Do I have to walk the roof?

 A: No. Getting to the lowest eave with a good quality camera will allow you to collect all of the data required to qualify a roof for a MoistureFree warranty.

Q: How much do I charge for a roof inspection?

A: This is up to you. Offering the MoistureFree Roof Inspection is an added service/value to your overall home inspection

• Click Here To Watch The Two Minute Roof Certification Introductory Video

• View all our video questions and answers

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Q: How do I get credited for the warranty sale?

A: You or your client must include your inspector code when purchasing the warranty.

Q: Are you going to contact my client?

A: They will be contacted before their FREE 90 day warranty expires or if the warranty has never been activated.

Q: How does your warranty differ from a complete house warranty?                      

A: Buyers warranties (typically 1-year terms) provide virtually no protection for any failures related to the roof. The MoistureFree Roof Performance Warranty covers virtually all leaks caused by any failure of the shingles or flashing. MoistureFree does not cover failures caused by extreme weather or impact damage. These types of claims are typically covered by homeowners insurance.

Q: Am I responsible for any problems which may occur?

A: If your client purchases a warranty, then any leaks caused by a failure of the roof products or installation of those products will be covered. Approving the home warranty is not a guarantee by you that the roof will not leak; it is only an approval for warranty protection.  If a leak occurs during the FREE 90 day period, you will be required to re-inspect the roof at N/C to validate the claim for MoistureFree.